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CRMPBX
Phone system integrated with Kommo CRM
Industry:
Services:
UI/UX design, Mobile app development, Web development, Implementation
Field service
Technology stack:
PHP 8, PHP Yii2, React Native
Business challenge
The client needed stable telephony deeply integrated with Kommo CRM. They also needed the ability to distribute calls to responsible managers, which would allow them not to lose deals from incoming calls. The text integration with Kommo CRM was also important, as well as Sales Bot integration.
About the client
The client is in the business of providing Air Duct & Dryer Vent Cleaning services throughout the United States with a huge client reach daily.
The project included a considerable number of components that needed to be implemented to achieve the client's objective.
We provided the client with stable telephony integrated with Kommo CRM. The goal was to make work easier for the sales team and to be able to control productivity and fulfillment of KPIs through analytics, call tracking, etc.
We provided the client with stable telephony integrated with Kommo CRM. The goal was to make work easier for the sales team and to be able to control productivity and fulfillment of KPIs through analytics, call tracking, etc.
Delivered solution
PHP 8
PHP Yii2
React Native
All customer conversations are recorded and saved within the corresponding client, ensuring that no details are lost. Additionally, unanswered calls, along with their time and date, are stored and can be saved in a chronological record.
Phone Conversation Recording
The call analytics feature displays all call-related data across all company numbers, with contacts linked to each call for easy identification of the respective customer.
Call Analytics
The sales manager does not manually dial the number, but contacts the customer directly with a single click from the CRM.
Click2Call
We also added integration with Sales Bot, which automatically responds with SMS messages to customer requests, reducing the workload on the sales team.
SMS integration and messages automation
Only the responsible sales manager will receive specific calls and SMS, even if the customer contacts the company's general number. This allowed to increase repeated sales and to establish a trustful relationship between the company and customers. This is especially important for the business, as its specifics involves regular contact with customers and their ability to return again for the same services.
Personal Call Flow
Working on the CRMPBX phone project was interesting and thought-provoking. It helped us to expand our expertise in the field of phone service applications. Among other things, the client was able to track their managers' KPIs via CRMPBX. The CRMPBX application is already released and actively used by our customers, while our team is constantly working on new features and ideas for it.
Project results
